GP Patient Survey results revealed for 2021

RESULTS of this year's GP Patient Survey are in ­and reveal what patients think about their family doctor.

The GP Patient Survey 2021, carried out on behalf of NHS England ask residents for their views on their doctors' surgeries across a range of different areas.

In Bolton 5,967, surveys were completed out of 15,700 distributed.

The survey was completed between January and April this year, reflecting on people’s experiences during the pandemic.

How surgeries in Bolton performed in the GP Patient Survey 2021

RESULTS: Percentage of patients who rated their overall experience as good

DR M DAKSHINA-MURTHI 98%

EDGWORTH MEDICAL CENTRE 93%

ST HELENS ROAD PRACTICE 93%

THE OAKS FAMILY PRACTICE 92%

MANDALAY MEDICAL CENTRE 92%

HALLIWELL SURGERY 2 92%

HEATON MEDICAL CENTRE 92%

BRADFORD STREET SURGERY 91%

KEARSLEY MEDICAL CENTRE 91%

EGERTON/DUNSCAR HEALTH CENTRE 91%

PIKES LANE 1 91%

TONGE FOLD HEALTH CENTRE 89%

CROMPTON VIEW SURGERY 88%

OLIVE FAMILY PRACTICE 88%

UNSWORTH GROUP PRACTICE 86%

HALLIWELL SURGERY 1 86%

CORNERSTONE SURGERY 86%

BURNSIDE SURGERY 85%

KILDONAN HOUSE 85%

FIG TREE MEDICAL PRACTICE 84%

THE ALASTAIR ROSS MEDICAL PRACTICE 83%

SPRING HOUSE SURGERY 83%

HALLIWELL SURGERY 3 83%

THE DUNSTAN PARTNERSHIP 83%

SPRING VIEW MEDICAL CENTRE 82%

GREAT LEVER ONE 80%

BOLTON COMMUNITY PRACTICE 80%

LITTLE LEVER HEALTH CENTRE 1 80%

ORIENT HOUSE MEDICAL CENTRE 80%

WYRESDALE ROAD SURGERY 79%

LITTLE LEVER HEALTH CENTRE 2 78%

FARNWORTH FAMILY PRACTICE 78%

3D MEDICAL CENTRE 78%

BOLTON GENERAL PRACTICE 78%

DALEFIELD SURGERY 77%

DR MALHOTRA & PARTNERS 77%

HARWOOD MEDICAL CENTRE 76%

DR EARNSHAW AND PARTNERS 74%

SHANTI MEDICAL CENTRE 74%

SWAN LANE MEDICAL CENTRE 74%

STABLE FOLD SURGERY 74%

LEVER CHAMBERS 2 74%

STONEHILL MEDICAL CENTRE 73%

AL FAL MEDICAL GROUP 70%

BEEHIVE SURGERY 69%

DEANE MEDICAL CENTRE 69%

DEANE CLINIC 1 67%

CHARLOTTE STREET SURGERY 64%

BOLTON MEDICAL CENTRE 51%
 

Overall 82 per cent of patients in Bolton described their GP practice as good, in line with last year and the national average.

All surgeries were ranked on a number of measures including appointment waiting times, getting through on the phone and how doctors treat patients.

And patients were asked to rate their GP by overall experience.

A breakdown shows that in Bolton of those who completed the survey:

- 70 per cent found it easier to get through to someone on the phone compared to 68 per cent nationally

- 88 per cent found receptionists helpful

- 67 per cent said they were satisfied with the appointment times available

- Nearly half said they had a GP they preferred to speak to with 42 per cent able to see their preferred GP most of the time

-78 per cent said they were satisfied with their appointment time, lower than the national average of 82 per cent

- 49 per cent said their last appointment was via a telephone consultation, higher than than the national average of 47 per cent

- 46 per cent said they received a face-to-face appointment, lower than the national average of 48 per cent

- 94 per cent of patients said they had trust in the healthcare professional they spoke to, slightly lower than the national average of 96 per cent

-93 per cent said they felt their needs were met, in line with the national average

Dr Manohar Dakshina- Murthi's Practice in Deane Road was ranked number one in Bolton for overall experience, with a near perfect score of 98 per cent of patients rating the practice as good.

It was number one for 'needs being met', with 81 per cent of those who filled in the survey said they felt the treatment was right.

Dr Dakshina-Murthi told The Bolton News: "The last 12months we have had to work differently and see patients differently.

"GP surgeries have always been open and we have seen patients in the surgery but we have also seen patients remotely.

"This is for patients' safety.

"Patients seem to have taken to it and some prefer it because they can talk to someone the same day and not have to to take time of work.

"The team here have worked through the pandemic, and our nurse has especially has continued to see patients because they need to be seen, we have put extra precautions in."

He added that GPs across Bolton continue to meet regularly, albeit remotely, to share best practice and improve primary care in Bolton.

Edgworth Medical Centre scored the best for giving patients enough time, with 77 per cent of patients who took part in the survey rating that category as very good.

The Oaks Family Practice was number one for its caring approach with 78 per cent of its patients rating it very good.

And 85 per cent of patients said they had confidence in the healthcare professionals at Halliwell Surgery 2 and Edgworth Medical Centre the highest percentage scored in this category.

Dr Nikki Kanani, GP and NHS national medical director for primary care, said it had been an “incredibly challenging year for everyone” so it was good to see that overall trust and satisfaction with general practice had increased.

She added: “Feedback from patients is really important and we use it to see how services can develop and improve, and we would urge all those who delayed seeking advice in the last year to come forward, as the NHS is still here for you.”

 

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